Comments on: Bell Canada Will Never Get My Business Again

By: Catchxxii07

Catchxxii07 — Mon, 17 Jan 2011 07:49:09 +0000

I’ve had nothing but problems with bell mobility. I’ve spent hours on the phone with them, spoken to at least 15 different reps and out of those 15 only one has been even remotely helpful. I had some major billing issues with them resulting in over $2500 EXTRA in payments. When they say they send out bills or notifications about suspending services, they’re full of s**t. I’ve only been with bell mobility since feb ’10 and I hve never been more annoyed with a company than I am with them.
Maybe someone will be able to help me, now
my bill has two different “amount due” amounts… One is my lovely monthly bill of $82.22 an the other is Over in the blue box on the left hand side that says “amount due: -$568.54″ anyone know why it shows up as a negative? It seems to be tracking how much I’ve paid in monthly charges (minus the $2500 snafu)… But I don’t remember it always being negative..

By: Tax Guy

Tax Guy — Wed, 08 Dec 2010 16:24:51 +0000

I don’t have the address or name any longer. Google Bell Canada Head Quarters and key managers.

By: George H. Clarke

George H. Clarke — Wed, 08 Dec 2010 15:10:51 +0000

It looks as if the only resolve to an ongoing issue I am having will be to contact the CEO of bell. Do you have this address so I can write to him today?
Thanks
George

By: Bell canada cellular internet satellite

Bell canada cellular internet satellite — Sat, 13 Nov 2010 03:19:16 +0000

[...] Bell Canada Will Never Get My Business Again – Canadian Tax 7 Oct 2009. Apparently, they could no longer identify me as a Sympatico client and refused to help me.. Needless to say, I will NEVER deal with Bell Canada again.. I don't where honest “customer service” has gone these days. Bell Canada Will Never Get My Business Again – Canadian Tax [...]

By: robert beckett

robert beckett — Sun, 24 Oct 2010 15:34:18 +0000

I had many problems dealing with Bell service as well. I asked for a one year contract only, in spite of the pressure for a two-year. Mea Culpa: I did not read the contract when the service rep had me sign it. It had the two-year box checked. Whoops! I did not find this out until I decided to cancel Bell after a year of aggravation. During this period, I called several times every month about loss of service or billing “mistakes”. I could accept the loss of satellite service because it was rare and occured only during a storm. The billing issues were endless, however, and while the reps were always pleasant and polite, new “mistakes” popped up every month, each requiring dealing with waits and transfers. I first cancelled my telephone and internet account, believing them to be separate from my satellite service. Although I did not sign a contract, I was told I owed them $150 to disconnect after using it for a year. They informed me that I had “bundled” them part way into my other contract. What I asked for was a single bill for all three, since I found it easier to pay one bill than two or three. They obliged, but neglected to tell me that having one paper bill didn’t just save paper, but contractually obligated me. Well, isn’t that convenient for them now! In February of 2010 I called three times about cancellation anyway and they assured me that it was done. Four months later I was still getting bills. I called again and demanded to speak to someone who knew what was going on. After four transfers and several waits I finally talked to someone. He explained that I had not “really” cancelled. Do you have no record of my calls, I asked. Oh yes, we do, said the rep. Then how does that make sense? He explained that I neglected to request a cancellation number, and no cancellation proceeds without it. I told him I had no idea about this, and that no one offered any number. Ah, well, he said, then would you like one now? He gives it too me and informs me I have to give them a month’s notice. Well, I did that, didn’t I, several months ago! No, he assures me. For all they know, I was still using thier service. Don’t you keep records? I asked. So he checks: indeed ZERO traffic since the first time I called in February. Yes, he said, but you didn’t have a cancellation approval number so I will have to charge you anyway. By the time all the dust settled on this, I paid for 6 months of service that I did not use (having gotten another provider since before my first call to cancel). I had to pay the $150 cancellation fee. They still call me to this day to ask me to “come back to Bell”. I won’t go into the similar problems I had in cancelling my satellite account. Suffice it to say that by the time it was all done (well it seems it may be done) it cost me over $700 to get rid of Bell. And it may not be over, no, it may not be over. I still have thier satellite equipment sitting in my livingroom waiting for the boxes Bell is sending me so I can return it all… and I lost one of thier darn remotes… One thing I do know: no matter how much they charge you, you had better pay or your credit reating will be ruined, even if it is just a lousy $10 bucks.

By: Ana

Ana — Tue, 27 Jul 2010 16:31:13 +0000

How to deal with Prepaid BELL:
1. Click ‘Accnt’. Ctrl+N to create new account called: Prepaid Expenses.

2. Click ‘Reg’. Select bank account. Click OK.

3. Enter the date that you deposited the funds, and Payee information (i.e. BELL). Account will be Prepaid Expenses. Enter amount of payment (i.e. $396). Click Record.

4. Now you are going to record the “expired expense amount for the appropriate period”. Click ‘Bill’ to Enter Bills. Vendor (BELL), Date (as appropriate), Amount Due $0.00 (IMPORTANT), Ref. No. (deduct expired exp — or whatever). Account (Expense, i.e. Internet, Telephone), Tax code (override amounts as necessary), Net Amt of expense (that has expired), AND ANOTHER LINE ITEM for Account: Prepaid Expenses, Zero Tax, Net Amt of expense equal to total of Expense(s) above but NEGATIVE amt. Save & Close.

You debit all accounts necessary (positive numbers) and credit all accounts necessary (negative numbers). The amount of the check is zero because the debits equal the credits.

5. View running total: click ‘Reg’. Select Prepaid Expenses. Click OK. The register should show you the initial payment (BELL, Increase by $396 Amt), CHQ: Bank Account. The next entry will be the amount that has expired (BELL, Decrease by $____ Amt), BILL: Accounts Payable [possible split], and the balance.

By: Ana

Ana — Fri, 16 Jul 2010 19:23:13 +0000

p.s. I agree with your BELL comments. I tried to switch once to PRIMUS and found them worse, so went back to BELL. If you have a reliable landline provider (not VOIP), and internet provider, I’d certainly like to know who you are using! Feel free to email me direct. Thanks!

By: Ana

Ana — Fri, 16 Jul 2010 19:19:08 +0000

Hi,
Part of me being a dummy is I’m not good at describing what it is that I don’t know! I suspect I’m not the only dummy out there w/ this prob.
In any case, thank you for your reply, and I think I’ve got it to work (however painful). QB is a pain b/c in order to enter any tax at all for an expense, you must first select the rate of tax (i.e. 5% GST + 8% PST). However, on the BELL invoice, certain calls are PST exempt (no explanation why), therefore you have to manually override the tax entries, eventually it works but b/c the system always goes back to default when you click recalculate, you sometimes have to do it several times when you are dealing with different splits. It’s tiresome and I had hoped to find a forum w/ some advice for a better solution — but you are the only one who has kindly responded and you are not familiar with QB. Much appreciated anyway.

By: Tax Guy

Tax Guy — Thu, 15 Jul 2010 09:21:23 +0000

Ana,
I haven’t used QB. Is there not a panel to change the rates? If not you might have to make a journal entry to fix it.

By: Ana

Ana — Thu, 15 Jul 2010 05:07:27 +0000

I’m trying to post these expenses into Quickbooks, and it is a nightmare because although you can override the tax amount, QB want to ‘re-calculate’ based on the standard rates. I made a mistake and paid Bell Canada when I meant to pay Rogers Wireless, and now I have to create the splits in QB to show that I effectively paid several months worth of bills at once. But since the tax is not calculated at a standard rate, I’m having nothing but trouble. Any suggestions?